Urgent Care - Concentra Livermore

Brandon Houston

4 months ago

Google

I had a great experience at the drug testing office in Pleasanton this past Friday. Everyone there was polite, professional, and very helpful from the moment I arrived. The technician who assisted me was especially impressive—she was extremely knowledgeable, explained everything clearly, and made the whole process simple and comfortable. She really went out of her way to make it a smooth experience, which I truly appreciated. For a place people usually feel nervous about visiting, they made it surprisingly positive. That technician definitely deserves recognition (and a raise!). Thank you for the excellent service.

Todd

4 months ago

Google

Recently had to take a physical for work, I didn’t have an appointment, but everyone working there from the front desk to the nursing staff was very friendly and efficient. They had my physical done, and all my paperwork filled out much quicker then I expected for not having an appointment. Very happy with the service!

David Encelan

4 months ago

Google

Customer service goes above and beyond. Extremely polite and friendly. Letting walk-ins have the choice to leave and wait for a phone call when the wait is going too be long was very convenient for me. And the nurse and doctor were great. It was a very good experience

Hayden Leroy

4 months ago

Google

When I got there I had already done the pre check paperwork. I was then given paper copies of paperwork to fill out with all the same information. What is the point with pre check paperwork if you have people do it again when they arrive. Seems very inefficient. My visit was for employment drug and physical testing. I was told they would be sudmitted the same day and they were not. 3 days later I called and was given the number for the testing facility and they told me my specimen was still in transit. Seems inefficient. I waited in the waiting room for 30 mins. So thy could collect for the drug test. Then I was taken back to a room where I waited for another hour before being seen. I could tell the Dr. knew he was behind and it took him 5 mins to do the physical testing. I waited and hour for 5 mins! Seems inefficient to me. I was on a lunch break which should have covered the time to get everything done. Instead it took over 2 hrs. I wasn’t rude to anyone and everyone was kind to me but it should not have taken that long to get these tests done. I was needing to start my new job today the 5th and there shouldn’t have been any reason that I couldn’t except for inefficiency. I now have to wait for an entire week before starting and has put financial stress on myself and my family. I realize that everyone will point to the other company for blame but I just want whoever will read this to know even if it doesn’t really matter and no one will ever think about it again and it gets buried in all the other comments. A family was greatly impacted in a negative way and it’s unfortunate. It could have been prevented. Sincerely HL

Shannon Leigh

3 months ago

Google

Staff was great! I was there for 2 hours total, but everything i needed was taken care of and I really enjoyed how nice and professional the staff was. I would recommend this urgent care.