The UPS Store - Stanley Blvd

Elmin Habibov

3 months ago

Google

I am writing this review to warn other customers about a very serious issue I experienced at this UPS Store. I returned an AT&T modem here using an official AT&T return label. The staff accepted the equipment and provided me with an AT&T Equipment Return Receipt, assuring me that this receipt was sufficient and no additional documentation was required. More than one month later, AT&T informed me that they never received the modem and that I may be charged up to $239. When checking the UPS tracking number, the status still shows “Label Created,” which indicates that the package never left this store or was never scanned into the UPS system. I followed all instructions correctly. The issue clearly occurred after the equipment was accepted by this UPS Store. This situation has caused financial stress and has prevented me from properly closing my AT&T account. Additionally, during multiple visits, I observed aggressive and unprofessional behavior from staff members. Other Google reviews suggest this is not an isolated incident. Please note that I have already initiated formal complaints and legal procedures regarding this matter, and the process is ongoing.

Mick Z

3 months ago

Google

DO NOT GET PASSPORT PHOTOS HERE. I paid over $110 for passport photos that were completely unusable. After realizing the quality was terrible and the price was significantly higher than other UPS locations (which was confirmed by Las Gatos branch who advised me to get a refund), I went back to this Livermore location to return them. The store manager, Khushbhu, flat-out refused to issue a refund for the defective product. Instead, she offered a retake. Unbelievably, the digital retakes she provided were shot against a GREY background. Anyone providing passport services should know that the U.S. State Department strictly requires a plain white or off-white background. A grey background guarantees a passport application will be rejected. Because of their incompetence and the manager's refusal to refund a clearly defective service, my official paperwork is delayed, and I’ve wasted multiple trips. Save your money, time, and peace of mind, go somewhere else for your passport needs.

Xiaoyu Rainie Li

4 months ago

Google

I used to return the amazon item here and it's fast and convenient. But I use the shipping for some paper documents, they charge 70$ for ups and they do offer usps. The cheapest one is 50$. Additionaly, they charge me 6$ for a bubble envelop. Because they don't have larger usps envelop. The 50$ is just for priorty mail, not express! Definitely over priced!! Don't choose shipping from this store!!!

Chira Senapati

6 months ago

Google

Had a very bad experience at this store. Just to be transparent, I have been going to this store for a while, and never had such a bad experience. May be it is just one bad employee. Leaving this review for owners to get visibility. I was at the store on the weekend just a few mins before the store closes. I had been too tied up that day to drop the returns before. On reaching the store at the last minute, I apologized to the folks that I was too tied up and stopped by only at the last minute. When I told them I was trying for the last 3 hours to stop by, and couldn’t manage until the last minute, the store employee told me “Good Story”. This just shocked me to hear an insensitive response. I was so shocked to hear such a statement that lacked empathy. My only recommendation to that female employee is that if you can’t have empathy in your words, better don’t answer. As they say, “one bad fish spoils the pond”. I have really enjoyed talking to the store owner in the past. My rating is only for this bad experience.

Julie Alexander

8 months ago

Google

We always have a great experience here. Friendly, helpful and patient staff. Today Vik made our Amazon returns a breeze! Encounters like this is why this is our go to store. Thanks Vik!