The Fix at Walmart - Livermore

Mandie Sheets

6 months ago

Google

**Writing a follow-up to the owners response- I clearly stated that I asked for the cheapest option above. The point that you're missing is that regardless of the price, the goods you are selling should work. period. In my case, for longer than 10 seconds unless you define that as "short term" use. It would be extremely logical and fair for you to pay the difference as you are selling faulty parts at a lower price point and then making people upgrade due to your lower quality faulty parts. If you had told me the screen will only work for 10 seconds, I wouldn't have bought anything from you. You told me that the screen was lower quality, not that it flat out wouldn't work. You've now replaced my screen 3 times (2 times with the lower quality and once with the higher quality) so I will not be wasting my time going back to your store with faulty parts. ------------------------------------- Writing this review as I chose this place based off of all the positive reviews. I brought my iphone 14 in for a screen replacement as I was going to be trading in my phone in the next couple months so I obviously just wanted the cheapest option (expecting that that option would work for the next few months and what he was selling was not junk). Within a second of getting my phone back, I could tell the screen wasn't working- it was glitching out, overheating, and wasn't responding so he said oh you just need to restart your phone so I did and same problem so he took it back and replaced with another screen. At first glance it seemed to be working and then the same problem happened again. He then proceeds to tell me that with the update, these screens don't work well (WHY are you selling something that doesn't work) and then says I have no choice but to pay more and for a better quality screen, which I did begrudgingly. In my opinion, he should have ate the difference in cost and gave me the upgraded screen as the first option he sold didn't work and was defective. The new screen has since caused all sorts of problems where now my phone doesn't light up for any notifications and constantly over heats and some times goes on autopilot and starts touching things I'm not touching on the screen. I feel like I got bamboozled and swindled from shady shady business practices without reliable or good parts. Buyer beware.

jyosthna n

8 months ago

Google

Highly Recommended! Today I visited Fix Tech repair Store because my iPhone 13 Pro’s charging port suddenly stopped working. One of my friends recommended this store, and after checking the great reviews on Google, I decided to give it a try. I’m so glad I did! The technician was very friendly and quickly identified the issue with my phone. He fixed it within just 10 minutes! I was really impressed by the speed, professionalism, and the affordable price. My phone is working perfectly now. Thank you so much for the excellent service!

Roman Grachev

3 months ago

Google

Short version: this place scams you by installing a cheap screen, telling you it is "genuine", and charging you to replace it once it inevitably breaks. Their "lifetime warranty" does not cover this screen inevitably breaking. I have used this place three times, and it's getting more and more shady. First, I take my sister there to get her phone screen replaced. The tech replaced the phone screen, he ws friendly, talked about a "lifetime repair warranty", the price was fair, so we took it. Two months later, screen gets "internal damage". "Internal damage" is a code word that the tech uses to say "sod off, I won't honor your warranty just because the cheap screen I installed in your phone broke. Pay me again, I'll do it again." But of course, I did not know that at the time. I genuinely thought my sister had somehow managed to damage her phone in those two months, and of course, I trusted the professional over a teenager. That screen was replaced again. A few months later I have my issues with my own phone, and since these are the cheapest guys in town I take my Pixel 8 to get my screen replaced there. I still feel suspicious about the place, so I ask him to explain the terms of my "lifetime repair warranty" that they love to advertise. What kind of things were covered? He was hostile, but clear. I recall him saying "Green lines on your screen? Not covered. You drop your phone, it's not my fault. If touch not working, then I fix it." The price was $200, before tax. When I come to pick my phone up, I ask him to show me my screen to see what was wrong with it, and I ask him exactly what screen he installed in my phone. He said that he installed a "genuine Google service pack". I then go to Illinois for school. It is not even one month later and a black dot appears around my camera, growing in size. Another week passes, another black dot appears on my screen. I understand that the screen is probably going to have to be replaced again, so I hope the warranty covers it. Then a green line appears. I take my phone out of my case to see if maybe the battery is bloated, and as soon as I do that, the screen literally pops out. "Genuine" google screens get glued in there. I was starting to feel that this was not a genuine Google screen, or that he'd messed up the installation. At this point I'm not coming back to CA for two more months, so I take it to a reputable technician near my university, show him the problem. He opens it up, takes one look at it and says "that's not a Google service pack" screen. Moreover, once he takes the screen off, he shows me a stamp that says "refurbished" on it. He inspects the film on the back of the screen, and points out impressions left by a screw the technician should have tightened before installing the screen, exactly where the black dot was. He showed me what a "Google service pack" box actually looked like: it was nothing like the box the guy showed me. The deal is simple. This shop lied about the screen they installed, they installed it poorly, and they do not take any responsibility for it. Out of three screens that they have replaced for us, two have broken. It is not worth saving $20 to then go pay $200 again. Breaking a screen sucks, and it feels nice to save money fixing it. Don't fall for that. Pay the extra $20 dollars and get it replaced properly, or send it to a mail-in shop for cheaper.

Lanette Shark

3 months ago

Google

I spent ONE MONTH without cell phone service (no talk, text, or data other than on wifi. Error message saying I'm not connected to a network and can only place emergency calls) after a screen replacement due to the technician, Elmin Habibov, damaged my cell phone's antenna during the screen replacement. I took it back to him FOUR (4) TIMES all while doing troubleshooting from my cell phone carrier (even getting my SIM card replaced) and extensive troubleshooting with Samsung to try and fix the issue. I finally requested my money back because he basically broke my phone. He finally said he'll order the antenna and try to repair it once it comes in. If that didn't work he offered a full refund. FINALLY my phone works after the antenna was replaced today, but I'm wondering who is going to compensate me for the $50 cell phone service fee that I lost for not being able use my cell phone service for a month? Buyer BEWARE! Response to the owner's BS response: There was absolutely NOTHING wrong with my phone when I brought it to you (FULLY FUNCTIONAL) except for a small crack in the top left corner that extended slightly across the top of the screen that happened 5 years ago and in no way impacted my vision of the phone which is why I waited so long to get it fixed. If there was something else wrong with the phone, I would've requested phone repair instead of what I thought was a simple screen replacement. I brought the phone back after discovering I could no longer talk, text, or use data without wifi which was the same day. Elmin opened the phone up again and again, saying it could be this or that. Tightened cables and finally after the fourth return, finally fixed the phone after ordering a new antenna. I only received multiple communications AFTER I asked for my money back since the phone was basically rendered useless without wifi. Only then was a fix offered. Elmin stated, "I spoke with my boss. I will order the antenna and if it does not fix the phone, we will issue a full refund." It's an absolute joke that now you try to say that the phone was already broken when it was fully operational when you first touched it over a month ago. I did all the leg work with my cell phone carrier and the manufacturer when you're the one who broke it in the first place and ultimately fixed it. Nice try... 😒

Molly

4 months ago

Google

I got my camera and back glass fixed here and I’m very happy with the customer service! When my camera didn’t work after the first repair they ordered new parts and installed them at no extra cost.