Sutter Health Urgent Care - Livermore

Chen Tammy

5 months ago

Google

I visited the Stanford Health Care Tri-Valley Urgent Care in Livermore and had a really good experience. The staff were patient, professional, and very caring throughout the entire visit. The check-in process was smooth, and the doctor took the time to listen, explain everything clearly, and make sure I felt comfortable with the treatment plan.

Leanne Carnegie

9 months ago

Google

BEWARE: This place is a SCAM. They bill as a "hospital" and charge hospital rates. They billed $2,500 for gluing a cut at one visit, and $1,100 for a basic exam and writing a standard prescription at another visit. It should be illegal to present yourself as an urgent care and bill like you're an emergency room. Do not go here unless you're willing to pay emergency room rates..

Bamm

5 months ago

Google

The front desk employees were wonderful, the check in was quick and easy and the wait time was less than 15 minutes. What I didn't care for was the nurse and the doctor and their attitudes towards me as a patient. I went in for pain in my right side so I asked for a urine test to check my bladder and everything. But even before the nurse finished the paperwork to finish checking me in, she had diagnosed me with menopause due to my age. Now she never asked if I was in menopause or had any symptoms of it. I wasn't asked about any symptoms whatsoever. While waiting in the room for the results of the test, I could hear the doctor say tell her to get her results online and to go to the ER if I need more help. I had asked for a referral. I was told during check in by the front desk that it was still a few hours before the referrals ended. I was going to go to the hospital and wait, but the front desk said no just get a referral so you don't have to wait there all night. So to hear them talking and making up excuses to not refer me for further testing for my concerns made me really angry. Not only was I diagnosed by age and not medical history, I was sent away with no.concern for what could be wrong with me. Just because one test came back clear doesn't mean that there's not some other factors responsible for my discomfort. No one should ever have their age be the determination of a diagnosis. We should only be diagnosed by medical history and testing. I wish that I would have checked their ratings first. Don't pay attention to what I say, go and take a look for yourself.

Lucinda Borque

4 months ago

Google

Doctor and nurses amazing. Listen to my concerns and make me feel so comfortable. So grateful

Mehdi Ahmed

a year ago

Google

The nurse Michelle who did the initial evaluation was rude. Her behavior was aggressive and she insulted both me and my wife. It happened on May 25 th ,2025 at 7pm.The doctor after her was reasonable. We have been asked to go to Pleasanton Stanford just like the many of the reviewers mentioned.