Sears Home Services

Dave Lustig

3 years ago

Google

We had air conditioning installed in our home "by" Sears. It was a big job that also included a new furnace matched to the A/C. They used a lot of contractors, but the communication was always great and the quality top notch. We got about 8 bids and Sears was by far the most professional. They took at least an hour to inspect our home, take measurements, listen to us about which rooms get hot/cold and when. We felt the estimator really knew what he was doing and we were very comfortable in his recommendations. The job went off perfectly. They were finished in two days as promised.

Brian Belew

7 years ago

Google

We had an air conditioning unit installed about two weeks ago. It worked for three days and hasn’t worked since. We have have a service contract with Sears and have called several times—five now, I think—only to be told that someone would call us back to schedule an appointment within 24 hours. We have not ever received a call back and our follow up always gets the same response, leading to this rediculous and endless cycle. Sears is blaming the bad service on their contractor; I don’t buy that, it doesn’t work for me. I hired them, not their contractor. It’s their responsibility to make sure the install was successful and that the equipment works. So far, my experience with them has been terrible and they have yet to deliver the goods and services that I paid for. Frankly, I feel they have breached our contract and I may have to look at other options to resolve this. In contrast, the AC in my office malfunctioned on Friday. I called a random service company that I found on Yelp and they were out the next day to make repairs. I almost gave Sears the benefit of the doubt, thinking that the recent hot weather has them busier that usual. I can’t do that, though, as other companies seem perfectly capable of providing repair work at this time.

Bob Reyes

7 years ago

Google

Installer replaced original wood flooring in our kitchen and dining room with laminate flooring that matched our flooring in the rest of the house. The installer and assistant moved all of the furniture, covered areas to prevent dust from getting into other areas of our home. Their finished job was excellent. Everything was placed back where it belonged. It looked brand new. They worked long hours and focused on their prep work so that the final product would meet our expectations. This is the best home installer that we have used with Sears (they did 2 other floor installations for us). I would highly recommend Sears and this floor installer.

harold moerke

8 years ago

Google

The two installers were very punctual, polite and skipped the usual loud radio music. This was a truly pleasant experience for this much effort to correctly install such a big object in a difficult spot. The workman would seek my opinion for the placement of the equipment. At the conclusion the workman took time to clean up everything and to make sure furniture was in the correct placement. Each day was the same thing. I would recommend them for a complete pleasant experience. The coordinator kept on top of scheduling an d was also a gentleman. Everything went nicely throughout the installation. One little incident occurred and it was resolved without any problem and did not happen again. IThe lead man explained everything in detail and was interested if I understood the operation. I am very glad that I had SEARS and these gentleman accomplish this job. (What was the incident ? too small to rate a comment.)I would try Sears first next time based upon this experience .

Randi Wolfe

7 years ago

Google

I was afraid to use Sears because there are so many negative reviews but I had a nearly perfect experience! The cabinet refacing, new countertop, plumbing and electrical work went perfectly!! All of the workers were fast, professional, highly skilled and easy to work with. The only problem was the backsplash - which was HORRIBLE! However, with a couple of days, the sales manager came out to my house, inspected the work, allowed me to select a new (more expensive) tile, and did an amazing job of coordinating the replacement and making sure the work was done just right and definitely to my expectations. It was inconvenient to have to wait two weeks before the backsplash could be replaced, but that's really the only problem I had. And in the end, I'm MORE than satisfied with the finished product! I'd highly recommend Sears for your home improvement project!