Raising Cane's - Livermore

Yoon Lee

3 months ago

Google

The chicken fingers were incredibly juicy and perfectly cooked, and the toast was absolutely delicious. The staff were friendly and created such a cheerful, welcoming atmosphere. The parking was easy and convenient, and the surrounding area felt clean and pleasant as well.

Alessio Sangalli

3 months ago

Google

It’s very cold inside this restaurant. It’s early February and AC and fans are going full blast 🥶 however the food is good and the service pretty quick even in a busy day. I wish they had a separate section for the food pickup people as it interferes with the atmosphere of the restaurant itself. The people working here all seem to be very competent, they speak without mumbling, and do a good job, save for setting the thermostat way too low, I’m freezing

Hv V

a year ago

Google

Canes is a highly recommended spot for chicken tender lovers. After hearing so many recommendations, I finally tried out the new location, and I was quite satisfied. Although the service was average due to the crowd and wait time, the staff was friendly. There was a small issue with my order as I requested to dine in, but they gave it to me to-go. I understand, though, considering the high customer volume and their effort to serve quickly. As for the food, it was definitely worth it. The bread is soft and flavorful, and the sauce is the perfect complement to each bite. The fries are cooked just right, without too much salt, and the coleslaw has a pleasant taste. The chicken tenders were the true highlight: the chicken is juicy, with a tasty breading, and it’s even better when combined with the sauce. Although I missed a bit of spiciness (which is not part of their concept), I really enjoyed the experience. For those looking for a larger portion, I recommend the six-piece option, as the box combo can feel a bit small. Overall, Canes has won a new customer, and I’ll definitely be back.

Kevin Arguello

3 months ago

Google

Fried chicken fingers from Cane's is probably about as good as it gets around here. Been to this location multiple times but this last time I came by to pick up some food, multiple pieces of chicken were dry and plain hard to chew, taking from the usual experience of juicy chicken pieces as usual. Don't know if it was a one time thing or its been like this lately - After all, its probably been 4 or 5 months since I've been here. Otherwise, food has been good and had fast service, even with 20 cars in front of me in line.

Sixto Valadez

5 months ago

Google

I am absolutely disgusted with the customer service at Raising Cane’s. I placed a large order for a work holiday party and sent an employee to pick it up, driving from Menlo Park to Hayward. When he arrived, he was handed one bag of food. He explicitly asked, “Is this all?” and was told yes. Trusting that response, he drove all the way back to our office. Once we opened the bag, we discovered there were no chicken fingers included at all, which is essentially the entire point of Cane’s. I immediately contacted the store and was met with zero apology, zero accountability, and zero attempt to make things right. Instead, I was spoken to by a rude manager who claimed they told my employee there was an additional bag. This is a lie and, as it turns out, lying became a pattern. Because of their mistake, I had to send my employee back from Menlo Park to Hayward again to retrieve the missing food. When he arrived, the same manager then claimed that I had told her we received Cane’s sauce. This is also a lie. We did not receive Cane’s sauce and I never told her that we did. I asked my team member to request that the manager speak to me directly. Not only did she refuse, she walked away from him, leaving him standing there with no explanation, no apology, and no resolution. No remorse. No professionalism. No customer service whatsoever. I have never experienced such shockingly unprofessional behavior from a restaurant, especially one handling a large catering-style order. This was careless, disrespectful, and completely unacceptable. I will absolutely be filing a chargeback for this order and I will never do business with this location again. Avoid this establishment if you value basic competence or customer service.