Panda Express - Livermore

Levent

8 months ago

Google

I had a great experience at this Panda Express location. The place along with its seats were clean, the food was fresh along with its quality being quintessential (just like any other Panda Express location nationwide), however, the Beijing beef was a little too crusty for me (I guess that’s what Beijing beef is like). Overall, it’s a great place to visit.

Tim Dougherty

11 months ago

Google

I have not had Panda Express in years, but it was a fundraiser today so I grabbed myself and my wife a dinner tonight. I got the chow mein, orange chicken, and a beef dish. I have to admit, this is probably the worst food masquerading as Chinese I've ever had in my entire life. The beef and chicken were just slimy breading with a firm interior, and the noodles in the chow mein were thin and dry. Needless to say, I will never return, this place should be embarrassed. Also, I requested a 6 o'clock pick up, and I got a text 20 minutes earlier stating my food was ready, that's not how it is supposed to work.

Ivan Rodriguez

5 months ago

Google

This is a great location I have been going to for years. The staff are friendly and speedy. Although the chow mein has been a bit dry on two occasions, I will still give 5 stars because they food taste great more than 90% of the time.

Latisha Shaw

7 months ago

Google

So I worked 12 long hours today. I wanted some Panda Express there was something on the menu I never tried before so, I wanted a sample. The guy says we don’t give out samples anymore I said well if I like the item I would like to buy it, but before I can explain to him he says are you going to buy some food? How rude!!!! So, do you really think I came in your establishment just to sample food? Get out of here!!!!! WOW!!!!!! Need better customer service.

It's Me

2 years ago

Google

Update: 2.18.24 Got the usual. Eggplant tofu. To go. The take-out cartons are defective. They aren't folded closed, so the CONSIDERABLE amount of SCALDING HOT sauce leaked into the plastic bag, and then when we got home and lifted the cartons out the bag, the sauce spilled onto the counter, the floor, my shoes because the flaps on the sides of the cartons aren't closed as they won't stay shut. I felt the heat through my shoes & heavy socks. Burned my hand cleaning up this mess. Transferred the food to a glass bowl. We can't be the only people to have had leaking take-out cartons. And to top it off, they forgot the chow mein. So this is it for us. Too bad, but no way management hasn't seen what's happening with the take-out cartons and the owners ought to have reported this to the corporate office or whomever owns this place to get this rectified immediately. Lowered rating to 2. I have never given any restaurant 2 stars until now. Should give only 1 star because of the burn on my hand. Inexcusable. See pics below. Update: 9.23.23 Same situation. Little bit of eggplant tofu in serving bowl. We ordered 2 large cartons. Employee told cook quite curtly to make more. We didn't like that. She could say please & thank you to the staff when giving them directives. Side dishes were available, so she filled other cartons. And then the wait began. Poor cook moving as fast as he could. No complaints about him. The employee has never in the past, nor did she this time, ever say anything like sorry for your long wait (16 mins)... Here's a cup for you to get ice tea while you're waiting (another cashier used to do this years ago, he was considerate & 16 mins is a long time to be waiting), thank you for waiting (once the food was ready). We like Panda in general, but really feel that this person does the company a disservice by not acknowledging patrons or using common courtesy. Btw, only a few people were eating in. We were the only people in line when we ordered. This was not during peak lunch or dinner times. .............. Had to wait a long time (14 min) for vegetables & eggplant tofu since serving bowls were nearly empty. When the dishes were ready, employee spooned the very small amount of eggplant tofu that was left in the serving bowl into our to go box, then put the freshly made food on top. Ditto with the mixed veggies. These portions were overcooked, and clearly had been sitting there for at least 15 minutes while fresh food was cooked. Putting every last bit of any dish would be ok if it weren't sitting there for so long, this was disappointing. What upset our family most, though, was employees allowing customers into the store without any mask or face covering despite a sign posted in the door that all who enter must be wearing masks. This blatant disregard for health & safety, especially while the omicron variant is taking hold, is unacceptable & puts employees & patrons at risk. The rest of our family left to wait outside while I got our food, but we won't go to this location again. Really bad experience here all around.