Occasio Winery

SL AA

9 months ago

Google

Disclaimer.. My review is not pertaining to this establishment directly. It is pertaining to an alleged employee. First, I would like to say I have visited this establishment before and they were great Today, my sister and I went to another establishment around the corner from this place and because my sister is frequently in the area, people recognize her and know her. We were sitting at the table, minding our business, and a lady (Marcia) walked up to us because she recognized my sister and they engaged in conversation. she spoke to me and it was pleasant. She proceeded to ask my sister what drink she was having and then she looked at me and asked me what I was having. We told her and didn’t really think much of it. Shortly after she politely dismissed herself and my sister and I proceeded to continue our conversation. Next thing we knew the bartender walked up to us and brought us another round of the drinks we were having, and we were shocked and pleasantly surprised. I got up and found the lady where she was sitting, and I walked to her and I thanked her. I told her we weren’t expecting yet, but we really appreciate it and it was really nice. She looked at me and she didn’t really say thank you she just kind of said oh OK no problem or something along those lines she was sitting with a gentleman we had a brief conversation the three of us and I went back to my seat. My sister and I kept talking finished our drinks and by the time the bartender came to us to give us our bill. Marcia was gone. And wouldn’t you know, we were charged for the drinks that she had ordered for us! I asked the bartender politely if the lady who had ordered our second round had paid for it and if there was a mistake and he said no. He looked confused so I just said OK and paid the bill. It was very weird for her to do what she did and it was really not appreciated at all. It was uncalled for an unnecessary. She didn’t know what our situation was or if we were just trying to get a break from life for a few moments which we were and if we had planned to spend that much there. Hopefully, if the owners of this place, see this comment and hear the message that I left on their answering machine they will let her know that what she did was not just swept under the rug.

Tim

a year ago

Google

Wine tasting is $20 for a variety of 5 wines. Wines were ok. Not great or terrible. Service was ok as well. Small tasting room with indoor and outdoor seating. Been in the area many times and it's never busy. Overall, nothing to write home about

Gwen Lorio

4 years ago

Google

Went in to pick up my wine club bottles. I stayed for a quick tasting of what was in the box. All so good. And had an interesting conversation with James who was pouring today. Such a great relaxing 30 minutes.

Chase Calhoun

10 years ago

Google

Unfortunately when if first experienced this winery I though very highly of the business and their wine. Enough so that after a second visit I joined their wine club. Over the last year or two I have noticed a decrease in both their wine quality (although that can be subjective and personal preference can change) but more importantly their customer service. I was not impressed with the customer service the last few time I was in the tasting room it appears once they have sold you the wine club membership they focus their attention on those who they are hopping to sell the wine club to. I finally decided I would cancel after driving out to Livermore to pick up my club wine, during regular business hours and they were closed. I then emailed and called Occasio several times over the course of a few months to ask them to cancel my membership with no response. This is absolutely unacceptable and shows their complete lack of customer service. This is unfortunate because this use to be one of the two Livermore wineries that I would recommend to people regularly. The owner responded on social media but still would not call me. I was finally able to reach an employee who said he would refund the amounts for the wine that had not been picked up. After checking he only refunded a small portion.

Phillip Brown

9 years ago

Google

The staff here is wonderful. The owner discussed each wine in detail with us and treated me as if we had been best friends for years! There is a very homie tasting room and the head winemaker wowed us all with his expansive knowledge of wine and passion for his craft. I was truly empressed. I would give this place six stars if I could!