Livermore Smiles Dentistry

alexandria ryan

3 months ago

Google

I’ve only just recently started going here, but every time I go in for a visit I’m met with the most amazing people. I’ve been horribly sick the past month and they’ve been so patient and caring with me calling and rescheduling multiple times until I feel better. The manager Claudia is such a sweetheart and treats me like a person, not just a patient. I’ve loved every interaction with her.

Maria Berolo

3 months ago

Google

I had a wonderful experience at my recent dental visit! From the moment I walked in, the staff was welcoming, friendly, and professional, especially Klaudia, the office manager. I had gum grafting surgery and Dr. Cangini was amazing! He made me feel comfortable and at ease. He took the time to answer all of my questions and made sure I understood my treatment options. He was so professional and knowledgeable. The whole procedure went smooth and was as painless as possible. I really appreciated how patient and kind he and everyone was. I highly recommend this practice to anyone looking for quality care and a friendly atmosphere! -Maria Berolo

Carolyn Lauf

3 months ago

Google

We are extremely happy with Livermore Smiles!! We travel from Mexico every 6 or so months to keep our appointments. From the check-in staff to the hygienists, to the X Ray techs, and, of course, Dr B - everyone is warm, friendly, helpful and very professional. So happy to have stumbled upon this fabulous place. Thanks, you guys! You rock, all of you.

Robert Gorham

3 months ago

Google

This is my second time at this (new to me) establishment, and I must say I am impressed. Thus far, I've had services from Dr. Hwang (Dentist), Dr. Agrawal (Endodontist), Rhonda Lingenfelter (Dental Hygienist), Makayla (Dental Assistant), and of course, their Office Manager, Klaudia. This Smiles Dentistry location uses cutting edge technology and all the staff truly cares about their patients. Five stars across the board, folks! Thanks for taking good care of me. 😊

Debby Chao

3 months ago

Google

My daughter was seen February 2024 and was immediately told she needed braces. Xrays were taken and she had rubber band spacers placed all at the initial consult. We returned a few days later only to find that the provider had placed the spacer on the WRONG SIDE of her mouth. Needless to say, we were not pleased that she had to go through several days of discomfort for nothing. We immediately decided that we would get care elsewhere. The office told us there would be no NO CHARGES for her care. They "pretended" to be sorry for their mistake. Although I was still upset about the mistake, I felt the solution was adequate. For all my other dental visits, my insurance was billed within a few days and I have never waited more than 2 weeks after a dental visit to get a dental claim fully processed. In this case, the office submitted a claim 6 months after the visit and the insurance paid the office over $400 for "consultation" and xrays. I find it shady that the claim was submitted so many months after the visit. It makes me feel like they waited until we forgot about them. My fault I didn't notice this at the time because we had moved on to a different orthodontist (Dr. Schlicher--who is amazing and didn't even feel my daughter needed to have braces right away and has just been monitoring her for the past 2 years WITHOUT CHARGING US OR OUR INSURANCRE COMPANY! Six stars for him) I was recently looking over dental claims and noticed the 2024 ortho charge. I have $3000 lifetime ortho coverage so this office basically took over 10% of that amount for hurting my child. I called the office to discuss this and the basic answer I got was just to dispute the charges with the insurance company. The person I spoke said "of course we would charge for the xrays". REALLY???? You make a mistake that hurts a child and then wait 6 months and charge for xrays that we will never be able to use? And she then says "oh, we can send you a copy of the xray". Thanks lady...I really need xrays that are two years old because my daughter's mouth has not changed for the past 2 years! When I asked her why the claim was submitted 6 months after the visit, she immediately blamed the insurance company. There have been numerous dental claims submitted for every member of my family and yet this is the only incidence of this type of delay. It's been a long time since I've been this upset. Do not go to this place. They just rush to slap braces on everyone. Did I mention Dr. Schlicher has just been monitoring my daughter FOR NO CHARGE since 2024 and he sees her twice a year. Digest that! I only wish there was an option for ZERO STARS!!!!!