Jiffy Lube - Livermore

Phillip Weiss

3 months ago

Google

I’m bringing all of my vehicles here for oil changes now. I find the team here to be efficient and professional. I appreciate their customer system keeps track of my vehicles and policies so I don’t have to remember myself. This is soooo much more efficient than going to the dealer or other shops, waiting an hour or more, and all of the time getting there and checking in. I was in and out in 15 minutes and the value of my time makes this a great deal. You might get the job done elsewhere for less but the convenience here has a value too! They are open till 7pm most days so you can get it taken care of after work too.

Al Matto

3 months ago

Google

Great team. It was fast, easy and checked tires and… when is the last time someone cleaned your windshield? They did that also. I am a veteran and they gave a discount. Thanks 15 minute team.

M. Khalid Faisal Habib

3 months ago

Google

Visited today around 1:00 PM. If zero stars were possible, that’s what this location would receive. I waited over 1 hr because they did not have the correct oil filter for the vehicle ahead of me. Instead of communicating the delay or managing their workflow properly, they continued servicing cars in the other lane while I sat there with no explanation and no update. When I calmly asked about the delay, an employee named Mike approached with immediate hostility. There was no apology and no attempt to resolve the issue. Instead, I was told I could leave if I didn’t want the service. While i was stuck in between 2 cars. That response speaks volumes about the customer service culture at this location. Delays can happen. What should not happen is dismissive and disrespectful behavior toward a paying customer asking a reasonable question. I had my 4-year-old son with me and remained calm because I refuse to model negative behavior in front of my child. Unfortunately, the employee did not demonstrate the same professionalism. This experience reflects poor communication, lack of accountability, and unacceptable customer treatment. I will not be returning.

John Flores

3 months ago

Google

Went in for an oil change today. Jeff, Tim and Mario were awesome. As well as the rest of the crew. Much appreciated for the oil change and their professionalism and quick service.

Sultan Usman

7 months ago

Google

I went in here in the pouring rain with my baby and had to wait for my car to come to the shop for an oil change. They didn’t have a waiting room so they let me and my baby stay in their office. They were super nice. One guy actually ran outside in the rain to see if I needed help. While I was in the office not once did anyone come in. They were so welcoming and such great human beings. They even gave me a $10 discount on my oil change. Definitely recommend them to everyone.